Fuerte Hoteles Receives A New European Award For Customer Satisfaction
Zoover International, one of Europe’s leading independent travel feedback websites, has awarded Hotel Fuerte Estepona with the ‘Zoover Recommended’ certificate for 2014, making it one of the top rated and recommended establishments in Spain, with an average customer satisfaction score upwards of 8.5 points.
Zoover hosts over 1.5 million opinions and commentary related to hotels and destinations worldwide and more than 150 million annual visitors. This content helps determine who will receive this award based on an assessment of service, location, quality/price ratio, food, rooms, options for children and swimming facilities.
Top Holiday Check
This designation comes just about a month after the Hotel Fuerte Estepona was given the HolidayCheck Top Hotel award, which places the hotel among the most valued by German Travellers to the Costa del Sol.
“These awards reflect the high satisfaction of our customers, which encourages us to continue working on the same level that has been our goal for the last few years,” said Juan Ramón Pérez, the director of the hotel. ” Our strength is the coexistence of couples and families, because we have different areas that meet the specific needs of our guests,” he said.
The Fuerte Estepona director suggested that the estimates for this year are “far better than in 2013, and are focused primarily on the international market with special emphasis on the German public.”